{"id":52,"date":"2026-09-30T07:47:04","date_gmt":"2026-09-30T07:47:04","guid":{"rendered":"https:\/\/store.sbridgetech.com\/returns\/"},"modified":"2026-09-30T15:39:41","modified_gmt":"2026-09-30T15:39:41","slug":"returns","status":"publish","type":"page","link":"https:\/\/store.sbridgetech.com\/en\/returns\/","title":{"rendered":"Returns and exchanges"},"content":{"rendered":"
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Store policies<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Returns and exchanges<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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We want your order to arrive exactly as you want it. Here is how we handle cancellations, replacements and refunds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Last updated: September 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Quick summary<\/h2>
  • Our products are printed and programmed for your business, so they can\u2019t be returned after you approve the design unless there\u2019s a defect or an error on our side.<\/li>
  • You can cancel for a full refund before approving the design.<\/li>
  • If a piece arrives damaged, misprinted or not working, we replace it for free.<\/li>
  • We fix and update the link itself for free at any time, without a new piece.<\/li><\/ul>

    Personalised products<\/h2>

    Every piece we print with your logo or business details is made to your specifications. Under Saudi Arabia\u2019s E-Commerce Law, the right of withdrawal does not cover such products once production has started. That\u2019s why we send you the final proof before printing and only start after your approval.<\/p>

    Cancelling an order<\/h2>

    You can cancel at any time before approving the design and receive a full refund. Once approved and printing has started, the order can\u2019t be cancelled.<\/p>

    Defects, misprints and damage<\/h2>

    If your piece arrives broken, has a printing error on our side, or its NFC chip doesn\u2019t work, message us within 7 days of delivery with clear photos. We\u2019ll replace it for free and cover shipping, or refund you if a replacement isn\u2019t possible.<\/p>

    This doesn\u2019t cover breakage or scratches from misuse after delivery, or errors in details you approved in the final proof.<\/p>

    Link and programming<\/h2>

    If your business link changes or is incorrect, we update the piece\u2019s destination for free without sending a new piece. Just message us on WhatsApp.<\/p>

    How refunds work<\/h2>

    We refund to the payment method you used within 14 days of approving the refund. The time it takes to appear in your account depends on your bank or payment provider.<\/p>

    How to request a replacement or refund<\/h2>

    Message us on WhatsApp or by email with your order number and photos of the piece, and we\u2019ll reply with the next steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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